Shipping & Warranty

SHIPPING

 As of right now, our shipping quotes may not be accurate. If you would like the correct amount that will be required for shipping, please send us a message. If you purchase without enquiring, we may require more or less for shipping fees, depending on what the difference is. We are still working on a way to resolve this issue, but in the mean time, thank you for understanding!! 

Due to the volume of online orders we have been receiving, we have now started to ship packages out on FRIDAYS ONLY.

All orders placed before Tuesday at 2PM – your order will be shipped on Friday – unless otherwise notified.

Any orders placed after Tuesday at 2 PM, will most likely not be processed until the following Friday. We thank you for your patience!! 

WARRANTY

We at Alberta Gold Equipment pride ourselves on our customer service. All of our equipment here at AGE comes with a 1 year manufacturers warranty. The only thing we ask is that you try and maintain your machine as best as possible. This includes proper cleaning after each use. If your machine comes back with damage that is not caused by a manufacturers default, your machine will not be warrantied.      

PLASTIC LIFETIME WARRANTY 

We (Stacey & Chris), truly appreciate your business here at Alberta Gold Equipment. One of the perks that comes along with your Alberta Gold Equipment, is you get to enjoy the peace of mind in having a lifetime warranty that goes along with all the plastic parts on your equipment. All plastic parts come with a lifetime manufacturer’s warranty. We make parts that last, and if they don’t, we want to know about it!! If your plastic ever breaks…give us a call and we would be happy to replace the part for you! 

THINGS TO KEEP IN MIND

This DOES NOT cover any lost parts. You must have the physical plastic part in order for your warranty to be valid.

WARRANTY VOID IF plastic part has been modified, improperly installed or altered in any way.

Alberta Gold Equipment: Shipping and warranty

Alberta Gold Equipment is your one-stop-shop that’ll help you with your gold prospecting needs. We take your orders very seriously and strive to provide you with everything you need from basic tools to advanced equipment. 

You can visit our site to begin ordering from a wide variety of products available here in our store. With an easy-to-use and navigable layout, it’ll be easy for you to find anything you’ll need on our site. 

Alberta Gold Equipment is trusted by many people and is the reason why we always make sure to exceed our customers’ expectations. Our products are all inspected numerous times to make sure that there are no damages or defects. If ever there are any, you are always welcome to return it depending on the state of the product, which you will know more about as you read along.

Shipping

Our store can deliver products from various places in Canada. However, there are certain things you must let us know to ensure that you received your product correctly.

  • We will charge you the shipping fee depending on where your location is.
  • If you have not been sent any emailed receipt regarding your shipping fee, please send us a message. 
  • We are still working on a way to resolve this issue, but in the meantime, thank you for understanding!

Take note: 

  • Due to the volume of online orders, we have been receiving, we have now started to ship packages out on FRIDAYS ONLY.
  • All orders need to be placed before Tuesday at 2 PM.

Warranty

We at Alberta Gold Equipment pride ourselves on our customer service. All of our equipment here comes with a 1-year warranty to help our prospectors if ever they suffer any defects. The only thing we ask is that you try and maintain your machine as much as possible. This includes proper cleaning after each use. If your machine comes back with damage that is not caused by us, your machine will not be replaced. 

  • Plastic lifetime warranty 

We truly appreciate your interest here at Alberta Gold Equipment. One of the perks that come along when buying our products is that you get to enjoy the peace of mind in having a lifetime warranty that goes along with all the plastic parts on your equipment. 

We make parts that last, and if they don’t, we want to know about it!! If your plastic ever breaks, feel free to give us a call and we would be happy to replace the part for you!

Things to keep in mind

  • This does not cover any lost parts. You must have the physical plastic part for your warranty to be valid.
  • If the plastic part has been modified, improperly installed or altered in any way, we will not replace or fix any parts that you’ve added to your equipment.